Shipping Policy
SHIPPING POLICY
—
All orders are processed within 1 to 3 business days (excluding weekends and
holidays) after receiving your order confirmation email. You will receive another
notification when your order has shipped. We can never guarantee an exact
time of arrival.
Shipping charges for your order will be calculated and displayed at checkout.
Free delivery
Free local delivery is available for orders over €60,- within the Netherlands.
In-store pickup
You can skip the shipping fees with free local pickup at Tuig van de Tichel
(Tichelstraat 25, 1015 KR, Amsterdam). After placing your order and selecting
local pickup at checkout, your order will be prepared and ready for pick up
within 1 to 3 business days. We will send you an email when your order is ready
along with instructions.
Our in-store pickup hours are 11.00 - 17.00 on most days. Please have your
order confirmation email with you when you come.
International Shipping
We offer international shipping. Shipping charges for your order will be
calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are
incurred once a shipment reaches your destination country. [Your Company] is
not responsible for these charges if they are applied and are your responsibility
as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us
which will include a tracking number you can use to check its status. Please
allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping
confirmation email, please contact us at hello@sweetheat.nl with your name
and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its
original condition, and we will refund the full order amount minus the shipping
costs for the return.
In the event that your order arrives damaged in any way, please email us as
soon as possible at hello@sweetheat.nl with your order number and a photo of
the item’s condition. We address these on a case-by-case basis but will try our
best to work towards a satisfactory solution.
You can find the If you have any further questions, please don't hesitate to
contact us at hello@sweetheat.nl.
—
All orders are processed within 1 to 3 business days (excluding weekends and
holidays) after receiving your order confirmation email. You will receive another
notification when your order has shipped. We can never guarantee an exact
time of arrival.
Shipping charges for your order will be calculated and displayed at checkout.
Free delivery
Free local delivery is available for orders over €60,- within the Netherlands.
In-store pickup
You can skip the shipping fees with free local pickup at Tuig van de Tichel
(Tichelstraat 25, 1015 KR, Amsterdam). After placing your order and selecting
local pickup at checkout, your order will be prepared and ready for pick up
within 1 to 3 business days. We will send you an email when your order is ready
along with instructions.
Our in-store pickup hours are 11.00 - 17.00 on most days. Please have your
order confirmation email with you when you come.
International Shipping
We offer international shipping. Shipping charges for your order will be
calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are
incurred once a shipment reaches your destination country. [Your Company] is
not responsible for these charges if they are applied and are your responsibility
as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us
which will include a tracking number you can use to check its status. Please
allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping
confirmation email, please contact us at hello@sweetheat.nl with your name
and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its
original condition, and we will refund the full order amount minus the shipping
costs for the return.
In the event that your order arrives damaged in any way, please email us as
soon as possible at hello@sweetheat.nl with your order number and a photo of
the item’s condition. We address these on a case-by-case basis but will try our
best to work towards a satisfactory solution.
You can find the If you have any further questions, please don't hesitate to
contact us at hello@sweetheat.nl.